Frequently Asked Questions

Q. How do I book an appointment?

Please contact Sarah directly via email sarah@rewindphysio.co.uk to request an appointment.

Q. How many treatment sessions will I need?

Patients often respond well to physiotherapy treatment within the first 3-6 sessions. However, treatment plans are tailored to each individual and will vary depending on your needs and your goals. Your progress will be carefully monitored in line with your treatment plan with the need for follow up discussed and agreed at every appointment.

Q. What should I wear for my appointment?

Depending on the area of your body to be assessed, you may be required to remove items of clothing to allow for an appropriate examination. For your comfort, please wear suitable underwear and loose clothing that is easy to remove and feel free to change into shorts or a vest top if preferred.

Q. Can I use Private Medical Insurance?

Rewind Physio is registered with the following Private Medical Insurance (PMI) Providers; Vitality, Cigna, Aviva, WPA, Simply Health & Allianz. Unfortunately we are unable to accept AXA or Bupa patients.

If using PMI you are kindly requested to check the terms and conditions of your insurance policy prior to commencing treatment.  You will need to provide your policy number and request a pre-authorisation code from your insurer. You will be responsible for any fees or expenses not covered by your insurance policy including any excess payments.  

Q. What happens if I need to cancel my appointment?

We understand that life sometimes gets in the way and circumstances can change. However we request that you provide a minimum of 48 hours notice to cancel or change an appointment. Missed or cancelled appointments with less than 48 hours notice will incur a fee (50% of treatment fee if less than 48 hours notice or full charge for non attendance or cancellations on the day) for which you will be personally responsible.